Home Website Registration & Help

Website Registration & Help

The Civica Local Government website allows flexible staff access with several types of access account.

Registered User Account
(Level 1 Access)

Provides access to:

  • Support Service Policies
    • Service Level Agreement
    • Software Update Support Policy
    • Customer Committment Statement
  • Online Discussion Forum
  • Conference Presentations
  • Newsletters
  • Product Brochures
  • Product Documentation
  • Product & Service Announcements
    • Known Issues
    • Software Update Releases
    • Development & Release Plans
    • Support Service Bulletins
  • Software Release Updates
  • Special Interest Groups (SIG)
  • User Groups

Registered User Account
(Level 2 Access)

Level 1 Access plus...

  • Product High Level Release Plan
  • Pricing Information
  • View Special Interest Group Support Calls
  • Software Downloads

In addition to this, Council's primary account also has access to functions which integrate to Civica's Call Tracking System HEAT:

  • View support calls (Show My Calls)
  • Customer Monthly Reports

Register a New Account

To register new accounts, contact your Account Manager.

For each new account please provide:

  • Name
  • Username
  • Password
  • Email address
  • Access level required

Help & Feedback

For help with the website and user accounts, or to provide feedback, contact Civica by email or phone: