Home Support Support Service Level Agreement

Support Service Level Agreement

Padlock Please note that a username and password is required to access links on this page. Your IT Staff can provide this.

The Support Service Level Agreement document assists you in understanding the Civica Support Service, and is used conjunction with your contractual agreement with Civica.

The Support Service Level Agreement describes:

  • What support Civica provides to customers
  • The procedure for logging a support call with Civica
  • The common terms and services used and provided by Civica
  • The service standards, including call priority and escalation process for support calls
  • The standard hours of operation of the support services team and the extended services available to customers

Adode Acrobat Image View the Support Service Level Agreement